Utilities

New Online Customer Portal

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Nicholasville Public Utilities is excited to offer our customers online access to their utility service information!

With the Customer Portal you will be able to:

• View and pay your current bill
• Access your monthly usage history
• Sign up for eBilling to receive bills via email
• Manage multiple accounts from one place
• Access other account information

Click here to enroll in the Nicholasville Public Utilities Customer Portal (Online Bill Pay)

CLick here for Customer Portal and Online Bill Pay enrollment instructions.

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Nicholasville's award-winning utilities system provides reliable electric, water and sewer services within and adjacent to the city.

Customer Service:
601 North Main Street
859.885.9473

24-Hour Emergency Line:
859.885.7305
(weekdays after 4 p.m.
and weekends)

Electricity: The electric department purchases wholeale power from Kentucky Utilities and distributes it to approximately 6,800 customers through the utility's transmission and distribution system.

Water:The water system consists of an intake pumping facility, a water treatment plant, a high service pumping facility, and transmission and distribution system. The treatment plant serves approximately 14,500 retail customers and two wholesale customers, with a capacity of 7 million gallons per day (mgd). The treated water transmission and distribution system consists of a grid of mains ranging from 2 to 24 inches in diameter and has a total elevated storage of 1.5 million gallons. For the annual drinking water quality report click here.

Sewers: The sanitary sewer system, serving approximately 11,500 customers, consists of a 4.1 MGD wastewater treatment plant (Jessamine Creek Environmental Control Facility), 14 pump stations and a collection system comprised of a network of gravity sewers and force mains.

System Improvements

Major capital improvement projects include:

• JCECF Expansion
• 24" Water Transmission Line"
• 201 wastewater facilities plan
• Brookview Phase 2
• Lone Oak storm sewer rehabilitation
• Nicholasville Corrective Action Plan
• Private Sewer I-I removal Program Grant Information

Completed projects include:

• Brookview phase 1
• Orchard Bypass

For city ordinances relating to utility services, click here.